Troubleshooting

Having an issue? Start here. If you can't find what you need, check the FAQ for quick answers or contact support@purposetech.io.

Login & Authentication

Can't sign in? Login link not arriving? Learn how passwordless login works, use a one-time passcode (OTP) as a fallback, troubleshoot corporate email filters that block login links, fix expired links, set up passkeys for faster login, and resolve common account access issues for both volunteers and admins.

Common Issues

Solutions for the most frequently reported problems:

Volunteer signup issues — "Shift is no longer available", missing confirmation emails, duplicate registrations, unverified volunteers, mobile signup problems
Shift management — capacity limits, cancellation issues, hidden shifts, time zone mismatches, wrong assignments
Roster issues — coordinator can't see their site, disabled buttons, data not updating
Email delivery — volunteers not receiving emails, high bounce rates, spam folder issues, delivery log checking
Salesforce sync — sync not running, records not syncing, conflict resolution
Admin portal — can't switch tenants, settings not updating, slow loading, search tips

FAQ

Quick answers to 60+ common questions across getting started, volunteers, shifts, rosters, campaigns, emails, roles, data, branding, billing, and technical topics.

Quick fixes for the most common issues

Problem	Quick fix
Volunteer can't log in	Check spam folder → try OTP → verify email address in admin portal
Coordinator can't see their site	Check area assignment → verify job is confirmed → log out and back in
Volunteer didn't get email	Spam folder → Gmail Promotions tab → check delivery logs → resend
Shift not showing on campaign site	Check Display on Website → check job status → check area visibility
Add Volunteer button disabled	Shift may have passed → region may be cancelled → shift may be full

Still stuck?

If you can't find a solution here, contact PurposeTech support at support@purposetech.io or visit our Support page to submit a request.