Troubleshooting
Fix common issues with login, shifts, sync, email delivery, and the admin portal in PurposeTech.
Troubleshooting
Having an issue? Start here. If you can't find what you need, check the FAQ for quick answers or contact support@purposetech.io.
Login & Authentication
Can't sign in? Login link not arriving? Learn how passwordless login works, use a one-time passcode as a fallback, deal with corporate email filters and security scanners that use up login links, fix expired links, set up passkeys, and resolve common account access problems for volunteers, coordinators and admins.
Common Issues
Solutions for the most frequently reported problems:
- Volunteer signup issues – "no longer available" shifts, missing confirmation emails, unverified volunteers, duplicate registrations, changing details
- Shift management – capacity, cancellations, registration cutoff, hidden shifts, wrong assignments
- Roster issues – coordinator can't see their site, disabled "Add volunteer" button, data not updating
- Email delivery – volunteers not receiving emails, bounces, spam folder issues, checking Email History
- Salesforce sync – sync not running, records not syncing, sync conflicts
- Admin portal – missing menu items, settings not updating, finding a volunteer
FAQ
Quick answers to common questions about getting started, volunteers, shifts, rosters, campaigns, emails, roles, data, branding, pricing, and technical topics.
Quick fixes for the most common issues
| Problem | Quick fix |
|---|---|
| Volunteer can't sign in | Check spam folder → Re-send link → Use another authentication method (one-time passcode) → check the email address on their record under Volunteers |
| Coordinator can't see their site | Check their role and area (or shift) assignment → check the day on an area assignment → sign out and back in |
| Volunteer didn't get an email | Spam folder → Gmail Promotions tab → check Messaging > Email History → check the template is enabled |
| Shift not showing on the campaign site | Check Display on website for the shift, site and area → check password protection → check the registration cutoff |
| "Add volunteer" button disabled | The shift already has its desired number of volunteers, or the site is set to Cancel only |
Still stuck?
If you can't find a solution here, contact PurposeTech support at support@purposetech.io or visit our Support page to submit a request. Admins can also ask the in-portal help assistant, which knows where things are in the admin portal.