Feedback & Safety
Recording volunteer feedback, managing the blocklist, and volunteer safety guidelines.
Overview
PurposeTech includes a feedback and safety system for managing volunteer behaviour across campaigns. Admins can record feedback from a volunteer's profile in the admin portal.
Recording feedback
| Feedback type | When to use | What happens |
|---|---|---|
| Positive | Outstanding volunteer — went above and beyond | Recorded for reference. Can inform decisions about coordinator appointments or special recognition |
| Negative | Incident or concern — late arrival, behaviour issue | Recorded with details. Doesn't automatically prevent future signup |
| Blocklist | Serious issue — should not volunteer again | Automatically prevents the person from signing up for any future campaigns across the organisation |
How the blocklist works
When a volunteer is blocklisted:
- Their record is flagged in the system
- If they try to sign up for any future campaign under any tenant in your organisation, they're blocked at registration
- The block is by email address — if they use a different email, they can get through (admins should watch for this)
- Blocklist entries include a reason and the admin who added them
- Blocklist can be reversed if the situation is resolved
Use the blocklist carefully. It's a powerful tool — once someone is blocklisted, they're blocked across all current and future campaigns. Make sure the reason is documented.
Blocklist audit trail
All blocklist actions are logged:
- Who added or removed the entry
- When the action was taken
- Reason provided at the time
- Reversal history if the block was later removed
If a blocklisted person contacts your organisation to dispute the decision, refer to the audit log and your organisation's internal policy. PurposeTech does not mediate blocklist decisions — this is your organisation's responsibility.
Volunteer safety
For events where volunteer safety is important (which is most events):
- Record emergency contact details as a custom registration field
- Use notes to flag medical conditions, accessibility needs, or other important info
- Ensure coordinators know how to contact their volunteers — every roster card shows email and phone
- Export PDF rosters for offline access in case of connectivity issues at the site
- Record any incidents via the feedback system for organisational learning
See Reports & Data Exports for export options including PDF rosters.
Next steps
- Volunteer Management — the full volunteer lifecycle
- Roster Management — day-of coordination and roster views
- Bulk Operations & Import — bulk actions and CSV import